Accessibility Policy

Our Commitment to Accessibility

At Target Stream Media Inc., we believe that access to powerful AI and marketing tools should be a right, not a privilege reserved for those without barriers. We exist to make enterprise-grade technology accessible to businesses of every size, and that same philosophy extends to how we build and operate our own digital presence. We are committed to ensuring that our website at www.targetstream.net, and all content, tools, AI-powered resources, and services offered through it, are accessible to all individuals , including those with disabilities. We actively work to comply with applicable federal and state accessibility laws and continuously seek to improve the user experience for every visitor, regardless of ability or the technology they use to access our Services. This Accessibility Policy is incorporated by reference into and governed alongside our Privacy Policy and Terms of Service.

1. Legal Framework

This Accessibility Policy reflects our commitment to comply with the following applicable laws, regulations, and recognized standards: Americans with Disabilities Act (ADA), Title III, which requires places of public accommodation, including providers of commercial digital services and technology platforms, to ensure equal access to goods and services regardless of disability status. Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. § 794d), referenced as an established benchmark standard for accessible digital content and electronic information technology. North Carolina Persons with Disabilities Protection Act (N.C.G.S. Chapter 168A), which prohibits disability discrimination in public accommodations within the State of North Carolina, where Target Stream Media Inc. is headquartered and operates. Web Content Accessibility Guidelines (WCAG), published by the World Wide Web Consortium (W3C) and recognized internationally as the authoritative standard for accessible web content. We target conformance with WCAG 2.1 Level AA as our baseline and are actively working toward conformance with the current WCAG 2.2 Level AA standard as part of our ongoing development roadmap.

2. Accessibility Standard

Our target conformance standard is WCAG 2.1 Level AA, which establishes internationally recognized criteria for making web content accessible to people with a wide range of disabilities, including: Visual impairments, including blindness, low vision, and color blindness Hearing impairments and deafness Motor and physical disabilities Cognitive, learning, and neurological disabilities Speech disabilities We are actively working toward full conformance with WCAG 2.2 Level AA, the most current published version of these standards, as our website and platforms undergo continuous development and improvement.

3. Conformance Status

We consider our website to be partially conformant with WCAG 2.1 Level AA. Partial conformance means that some content may not yet fully satisfy all applicable guidelines , primarily due to the inclusion of third-party tools, embedded platforms, and AI-powered integrations that operate outside our direct development control. We are committed to identifying and addressing all known accessibility barriers on a rolling, prioritized basis.

4. Scope of This Policy

This Policy applies to all pages, content, tools, and services available at www.targetstream.net and any subdomain of this website (collectively, the "Website"), including but not limited to: Homepage and all core website pages Service and solutions pages describing our AI and marketing offerings AI tool interfaces and interactive platform features Contact forms, intake questionnaires, and inquiry submissions Blog posts, industry guides, whitepapers, and downloadable resources Case studies, reports, and client-facing content Account login and client portal pages Video content, webinars, and multimedia resources

5. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies and access methods: Screen readers, including JAWS, NVDA, VoiceOver (macOS/iOS), and TalkBack (Android) Keyboard-only navigation, all core site functionality is navigable without a mouse Browser zoom and text resizing, up to 200% without loss of content or function High contrast and forced color modes Voice recognition software, including Dragon NaturallySpeaking and similar tools Screen magnification tools Our website is designed to function with current versions of all major browsers, including Chrome, Firefox, Safari, and Edge. We recommend using the most up-to-date version of your preferred browser for the optimal experience.

6. Technical Specifications

The accessibility of our website relies on the following technologies: HTML5 CSS3 JavaScript (ECMAScript) WAI-ARIA (Accessible Rich Internet Applications) These technologies are relied upon for conformance with the accessibility standards identified in this Policy.

7. Known Limitations

While we strive for full accessibility across every part of our website and platforms, the following areas may present known limitations that are actively being addressed: Third-Party Platform Integrations. Some features of our Services are delivered through third-party technology platforms, APIs, and software integrations. We are working with our vendors and technology partners to improve the accessibility of these tools, but certain elements may not yet fully meet WCAG 2.1 AA standards. We will continue to advocate for and require accessibility improvements from all third-party providers. AI-Powered Interactive Tools. Certain AI-powered interfaces and conversational tools, including chatbots, AI assistants, and dynamic content generators, may have accessibility limitations in their current form. We are actively developing more accessible versions of these experiences and welcome feedback on specific barriers encountered.

Embedded Video and Multimedia Content. We are in the process of adding closed captions and text transcripts to all video content published on our website, including webinars, product demos, and educational videos. If captions are not yet available for specific content you need, please contact us and we will provide an accessible alternative promptly. Embedded Maps and Interactive Graphics. Interactive maps or data visualizations embedded from third-party providers may have limited accessibility. We work to provide descriptive text alternatives and address information wherever technically feasible. Legacy PDF and Downloadable Documents. Older downloadable documents, including past guides, reports, or resource files, may not be fully optimized for screen reader accessibility. We are remediating these documents on an ongoing basis and will provide accessible alternatives upon request. User-Generated Content. Testimonials, reviews, and other user-submitted content may not fully conform to our accessibility standards in all cases. We review and update such content when accessibility issues are identified.

8. Alternative Means of Access

We understand that digital accessibility is an ongoing journey, and we are committed to ensuring that no technology barrier stands between you and our Services. If you experience difficulty accessing any content or feature on our website, please contact us directly. Our team is glad to assist you by: Providing content, guides, reports, or other materials in an accessible alternative format; Answering questions, completing service inquiries, or delivering consultations by phone; Scheduling a direct conversation with a member of our team to discuss your AI or marketing needs; Sending content in plain text, large print, or another format suited to your needs. You should never have to struggle with a technology barrier to access what we offer. We are here, in whatever format works best for you.

9. Feedback and Accessibility Support

Your feedback is one of the most valuable tools we have for improving our website. If you encounter an accessibility barrier on our website, or if you believe any part of the site is not meeting the standards described in this Policy, please let us know promptly so we can take action.

To report an accessibility issue or request an accommodation, contact us:

When reaching out, please include: The specific web page or content you were attempting to access; A description of the accessibility barrier you encountered; The assistive technology or browser you were using, if applicable; Your preferred contact method so we may respond to you appropriately. Response Time: We will acknowledge your request within 2 business days and work to resolve the reported issue or provide an accessible alternative within 10 business days. Complex technical remediation may require additional time; in those cases, we will keep you informed of our progress.

10. Formal Grievance Procedure

If you have submitted an accessibility request, reported a barrier, and are not satisfied with our response, or if you believe you have experienced discrimination on the basis of disability in connection with your access to our Website or Services, you may submit a formal grievance using the procedure below.

Step 1, Written Grievance Submission

Submit your written grievance to Target Stream Media Inc. by:

Your grievance should include: your name and contact information; the nature of the grievance; the specific web page, content, or service involved; any prior communications with us regarding the issue; and your preferred resolution.

Step 2, Investigation and Response

We will acknowledge receipt of your formal grievance within 5 business days. We will investigate the complaint thoroughly and provide a written response within 30 calendar days of receipt, unless additional time is reasonably necessary, in which case we will advise you of the extension and expected timeline.

Step 3, External Remedies

If you are not satisfied with our response, or if you believe a violation of federal or state law has occurred, you may contact the following agencies:

• U.S. Department of Justice, Civil Rights Division (ADA Title III complaints): www.ada.gov | 1-800-514-0301 (voice) / 1-833-610-1264 (TTY)
• U.S. Equal Employment Opportunity Commission (disability discrimination in commerce): www.eeoc.gov | 1-800-669-4000 (voice) / 1-800-669-6820 (TTY)
• North Carolina Human Relations Commission (state-level disability discrimination complaints): www.ncdoj.gov | (919) 716-6000

11. Third-Party Content and Linked Sites

Our website may contain links to third-party websites or integrate tools provided by third-party vendors, including analytics platforms, AI infrastructure providers, payment processors, and other technology partners. We cannot guarantee the accessibility of third-party content or externally linked sites, as those properties are not under our direct control. We encourage all of our vendors to conform to applicable accessibility standards and actively work with our technology partners to improve accessible experiences wherever possible.

12. Updates to This Policy

We review and update this Accessibility Policy on a periodic basis to reflect improvements to our website and platforms, changes in applicable law or recognized standards, and feedback from our users. We may update this Policy at any time without prior notice. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of our website following any updates to this Policy constitutes your acknowledgment of the current version. If you have questions about how this Policy interacts with our Terms of Service or Privacy Policy, please review those documents directly or contact us at info@targetstream.net.

13. Contact Us

For any questions, concerns, or requests related to this Accessibility Policy, or to report an accessibility issue, request an accommodation, or seek assistance with any part of our website, please reach out:

We are committed to responding promptly, transparently, and with the same standard of care we bring to every client engagement.